Privacy Policy for Wellers Hire

Last Updated: May 2026

This Privacy Policy explains how Wellers Of Polegate (Landscapes) Limited, trading as Wellers Hire (“we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you visit our website, wellerhire.co.uk, or interact with our trade counter branch in Eastbourne.

We take our data protection responsibilities seriously. This policy outlines your privacy rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Wellers Hire is the trading name of Wellers Of Polegate (Landscapes) Limited. We are the “Data Controller” for the personal information collected through this website and our daily hire operations.

  • Registered Company Name: Wellers Of Polegate (Landscapes) Limited
  • Company Registration Number: 01424307
  • Registered Office Address: Unit 26 Hawthorn Road, Eastbourne, East Sussex, BN23 6QA
  • Email: info@wellerhire.co.uk

2. The Personal Data We Collect

Depending on how you use our website or interact with our branch, we may collect and process the following information:

  • Identity & Contact Data: Your full name, company name (if applicable), billing address, site delivery addresses, telephone number, and email address when you fill out an enquiry form or build a hire item basket.
  • Hire & Transaction Data: Details about the machinery, plant, tools, or accessories you request quotes for, transport distance metrics, and history of your enquiries or hire agreements.
  • Communications Data: Content within messages you send us via our General Enquiry Form, Product Enquiry Form, direct emails, or via our text/WhatsApp channels.
  • Recruitment Data (CV Submissions): Your name, contact details, work history, and any files or CVs you upload via our Job Vacancies submission form.
  • Technical & Usage Data: Your IP address, browser type, operating system, and anonymous information regarding how you browse our website categories (managed via essential and analytical cookies).

3. How and Why We Use Your Personal Data

Under UK GDPR, we must have a lawful basis to process your information. We primarily rely on the following legal grounds:

A. To Fulfill a Contract (or take steps before entering one)

  • To process your tool hire request, generate custom rental rate documentation, calculate transport delivery costs, and arrange vehicle logistics to your job site.
  • To contact you regarding an active hire or account detail.

B. Legitimate Business Interests

  • To respond to general questions about our inventory, opening hours, or branch availability.
  • To manage and optimize our website layout, keeping it secure and running efficiently.
  • To protect our business assets, equipment, and yard operations from fraud or unauthorized use.

C. With Your Explicit Consent

  • To store your submitted CV and professional application details securely on file for future employment openings if no positions are actively open.
  • You have the right to withdraw your consent for us to hold this recruitment data at any time.

4. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

  • Hire Enquiries & Quotes: Kept on file to assist with future orders and price matching. If an enquiry does not result in a contract, data is periodically archived or anonymized.
  • Active Customer Accounts: Retained for the duration of your commercial relationship with us plus 7 years to comply with UK financial tax regulations.
  • CV & Job Submissions: Kept securely on file for a maximum of 12 months from submission to evaluate future vacancy matches, after which it is permanently deleted unless you request earlier removal.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with trusted service partners essential to running our business:

  • IT & Web Infrastructure Providers: Our website hosting companies, database managers, and email transmission networks (such as our secure SMTP mail routing provider) that keep our systems live and communications secure.
  • Logistics & Deliveries: Internal staff or external transport associates strictly to ensure equipment is delivered to your designated site addresses.
  • Legal Obligations: Government authorities or law enforcement agencies if required by UK statutory legislation.

6. Data Security

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way.

All communications via our website forms utilize encrypted HTTPS security transfers. Access to your data is strictly limited to authorized Wellers Hire employees who need the information to fulfill your hire requests or administrative tasks.

7. Your Legal Rights

Under UK data protection laws, you possess comprehensive rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your data where there is no overriding legal or contractual reason for us to keep holding it.
  • Right to Restrict or Object to Processing: You can object to us processing your data under certain conditions.
  • Right to Data Portability: You can request that we transfer your structured data to another provider.

To exercise any of these rights, please email us directly at info@wellerhire.co.uk. We do not charge a fee for processing standard requests and will aim to respond within 30 days.

If you are unsatisfied with our response or believe we are processing your data unfairly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled by our team, please reach out to us using our standard branch contact details listed in Section 1 of this document.

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